ResponseMate
Turn Every Missed Call Into a Conversation — and Every Conversation Into a Customer.
ResponseMate replies to missed calls instantly, captures the details, and keeps conversations warm – so you never lose a lead.
Trusted by Aussie trades & Small Business
Missed calls. Missed jobs.
Missed income.
ResponseMate catches every call you miss by sending off an instant text, starting the conversation, and capturing the details — so no lead is lost while you’re focused on the work.
Most small businesses lose work every day simply because they’re busy doing work. But when a customer calls and no one answers they simply move onto the next business. A single missed call can mean $100s or even $1000s lost. And most customers won’t try again.
Why this matters
Most small businesses miss 20–60% of incoming calls
85% of callers don’t call back
One missed call in service businesses can be worth $100–$1,200+
These are calls you’ve already paid for through marketing, SEO and hard work. And they are simply going to waste.
How Much Revenue Are Missed Calls Costing Your Business?
Enter a few details below to estimate how much potential work and revenue may be at risk from missed calls.
When you're on-site, with customers, or after hours. Many service businesses miss 2–6 calls per day.
$
What an average booked job is worth to you.
%
Roughly what percentage of missed call enquiries turn into paid jobs. Many service businesses convert 30–50% of enquiries.
How many days you typically take calls in a month.
Your Results
Estimated revenue at risk per month
$4,500
Per week: $1,036
Per year: $54,000
Based on 2 missed calls/day, 30% booking rate, and 30 days/month.
Even recovering a portion of this could make a meaningful difference to your business.
ResponseMate automatically replies to missed calls, starts the conversation, and captures the enquiry so the opportunity isn't lost.
Estimated value at risk
$4,500/mo
ResponseMate
$149/mo
If ResponseMate helped recover just one missed job per month, it would likely already pay for itself.
These are often enquiries you've already paid for through Google, SEO, ads, or word of mouth — they just weren't answered in time.
So how do you stop missed calls becoming missed revenue?
Meet ResponseMate
Your New WorkMate That Never Knocks Off
No sickies. No attitude. No missed opportunities. Just consistent, friendly, communication — 24/7.
How it Works
Here’s How ResponseMate Gets You More Business.
Step 1: Missed Call Detected
A customer calls, you can’t answer — no stress. ResponseMate jumps in within seconds.
Step 2: Smart Chat Begins
ResponseMate starts the conversation, gathers key details, and guides customers toward the next step — with smart assistance available when needed.
Step 3: Lead Created & Stored
ResponseMate sends all the relevant info from the conversation including their name, number and even job details to your Office Hub. Allowing you to easily keep track of things and never lose a lead again.
Step 4: You Get the Job
Whether the conversation continues via text or you simply call the lead back yourself, ResponseMate makes sure every enquiry is captured and easy to follow up — with all details stored neatly in your Office Hub. More conversations. Better follow-ups. More jobs — without losing control of your business.
Your Business at a Glance with Office Hub
Leads and messages — all in one clean dashboard.
See who’s reached out, who’s replied, and what needs your attention.
No more “who called when” headaches. Everything in one place. Ready to go.
Unified Inbox (All Plans)
• Calls, texts, and enquiries all appear in one clean dashboard
• No more awkward switching
• Everything stays organised automatically
Lead Manager (All Plans)
• Auto-captures customer details
• Clear job descriptions created for you
• Tracks every stage of the lead
• Simple, visual, zero overwhelm
Smart Follow-Ups (Elite)
• Automatically re-texts customers who haven’t replied
• Never forget a follow-up
• Increases bookings without extra work
Conversation Timeline (All Plans)
• See the entire chat at a glance
• View key info instantly (name, number, job request)
• Perfect for reception teams switching between customers
Quick Actions Panel (Pro & Elite)
One place for your most-used tools
• Daily summaries
• Check due follow-ups
• Generate notes with one click
• Ask ResponseMate anything
Team Profiles & Permissions (Elite)
• Add staff or reception users
• Each person gets their own profile
• Clean switching between roles (Owner, Reception, Admin)
• Perfect for small teams or growing businesses
Built for Aussie small businesses.Safe, secure, and reliable
Plumbers
Get instant chats going even when you’re under a house or on the tools.
Electricians
Fast responses = booked jobs before customers call the next tradie.
Builders
Never lose leads because you couldn’t pick up during a job.
Cleaners
More booked homes not more calling the next cleaners
Wellness
Reduce admin load and secure bookings automatically.
Gyms
Get more gym memberships and clients not more headaches
Any business that can’t afford to miss calls
What Real Small Business Owners Say
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CEO - Starcraft
The software has greatly streamlined my work processes and increased my productivity. I highly recommend this company to anyone.
Manager - Uncify
The customer support team is also top-notch, always available to answer any questions and resolve any issues in a timely manner.
Marketing - Squarey
I recently started using this SaaS company and I am thoroughly impressed with its functionality. The UI is intuitive and easy to navigate
Manager - Gotech
The software has greatly streamlined my work processes and increased my productivity. I highly recommend this company to anyone.
CEO - Elegant
The features are cutting edge and have helped me streamline my workflow significantly. I highly recommend this company to anyone
Marketing - Zintra
I recently started using this SaaS company and I am thoroughly impressed with its functionality. The UI is intuitive and easy to navigate
Manager - Gotech
I recently started using the Geech SaaS company and I am thoroughly impressed with its user-friendly interface and robust features.
CEO - Starcraft
The software has greatly streamlined my work processes and increased my productivity. I highly recommend this company to anyone.
Manager - Uncify
The features are cutting edge and have helped me streamline my workflow significantly. I highly recommend this company to anyone
Marketing - Zintra
The customer support team is also top-notch, always available to answer any questions and resolve any issues in a timely manner.
Marketing - Squarey
The software has greatly streamlined my work processes and increased my productivity. I highly recommend this company to anyone.
CEO - Elegant
Your Receptionists new best friend.
ResponseMate isn’t here to replace your receptionists or admin team.
It’s here to support them, lighten their workload, and make them feel like absolute superstars.
While they focus on the real work: helping customers, answering calls and running the desk.
ResponseMate quietly handles the repetitive stuff:
• catching missed calls
• replying instantly
• collecting names, numbers, and job details
• keeping leads warms until someone can call back
Your team stays in control.
ResponseMate just makes their job easier, calmer, and way more efficient.
It’s not automation that replaces people.
It’s automation that amplifies people.
See How ResponseMate Handles Real Conversations
Examples below show how ResponseMate responds differently depending on the business and the type of enquiry.
(AI conversations and lead vs support routing are available on Pro & Elite plans.)
Trade:
Captures the enquiry, asks the right questions,
and guides the customer to book — automatically.
Gym:
Handles both new memberships
and member support — automatically.
Wellness Clinic:
Manages bookings, questions, and changes
without back and forth.
Smart Follow Up's
Remembers the job, the customer’s name
and knows when to stop.
Starter captures the enquiry and shares your booking or contact link.
Pro and Elite continue the conversation intelligently when needed.
What Makes ResponseMate Different
Same categories. Completely different experience.
ResponseMate vs Standard Missed Call to Text Back tools
ResponseMate
- Sounds human, friendly, and Aussie — not robotic
- Learns customer context and replies naturally
- Collects name, number, and job details automatically
- Treats every call differently based on what the customer says
- Built-in Office Hub to view leads, chats and notes
- Supports your receptionist instead of replacing them
- Clean, modern interface
- Simple to use — no confusing automation builders
- Designed specifically for small Aussie businesses
- Keeps every missed call from slipping through the cracks
Standard Text-Back Services
- Bot-sounding, generic messages
- No name extraction or job details
- All replies look the same
- No CRM or customer tracking
- No follow-up attempts
- Outdated, clunky UI
- Confusing automation rules
- Zero personalisation
ResponseMate vs. AI Voice Receptionists
ResponseMate
- Works with your team — doesn’t try to replace them
- No fake voice calls or awkward phone menus
- Messages feel real, human, warm, and context-aware
- Customers reply naturally instead of hanging up
- Works instantly with your existing phone number
- Costs a fraction of what AI voice agents charge
- Reliable, predictable, 24/7
AI Voice Receptionists
- Robotic or uncanny voice experiences
- Many customers hang up or ask for a human
- Complicated setup, scripts & call logic
- High monthly costs
- Often replace receptionists instead of supporting them
- Struggle with accents, background noise, or poor connections
ResponseMate vs. Virtual Receptionists
ResponseMate
- No contracts or lock-ins
- No per-call or per-minute billing
- Never misses a message
- Always consistent — no sick days, no mood swings
- Records and organises every conversation automatically
Virtual Receptionists
- High per-call or per-minute fees
- Long-term contracts
- Missed calls when lines are busy
- Inconsistent quality depending on who answers
- No shared customer history or central CRM
Not Every Call Is a Lead
Most systems treat every incoming message the same.
ResponseMate doesn’t.
It’s calmer, clearer, and built for how real businesses actually operate.
Here’s how it works (Pro & Elite):
AI understands intent & context
New enquiries tagged as Leads
Existing customer messages tagged as Support
Everything visible in one place, without confusion
No manual sorting. No guessing. No CRM headaches.
Email Notifications (Built In)
Get notified when new leads or support requests arrive.
Clear emails. No noise. Open ResponseMate when you’re ready.
Pricing
Starter
$99/month
Simple, predictable call-to-text.
- Missed call → instant SMS reply
- Lead capture (name + reason for call)
- Link sent to customer to continue the conversation
- Leads delivered to the Office Hub
- Business owner handles all follow-ups manually
- Email Notifications (new leads only)
Does not Include:
- AI answering customer questions
- Automated follow-ups
- Smart FAQs
- Ongoing AI conversation
Best for businesses that just want missed calls handled simply
Pro
$149/month
Your 24/7 Assistant
Everything in Starter plus:
- Office Hub access (core dashboard)
- Smart FAQs (business-defined answers)
- AI can answer up to 5 customer questions only if the customer engages
- Clear AI disclosure shown to the customer
- AI stops and hands off after the question limit
- Soft handoff message encouraging the business owner to take over
- Leads, chats, and notes visible in Office Hub
- Email Notifications (Lead & Support)
- AI Personality & tone personalisation
Built-in gaurdrails:
- AI does not chase customers
- No auto follow-ups
- Conversations are intentionally limited
- AI only responds when the customer replies
Best for businesses that want light AI help without losing control
Elite
$199/month
The Full ResponseMate System
Everything in Pro plus:
- Unlimited AI conversations
- AI can answer as many customer questions as needed
- Smart follow-ups handled automatically
- AI can keep conversations warm over time
- Full Smart FAQ usage with deeper responses
- Office Hub with full visibility and control
- AI disclosure included (same as Pro)
Best for businesses that want full automation and maximum coverage
Get your questions answered
ResponseMate
Turn every call into a conversation. And every conversation into a customer.
Quicklinks
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I recently started using the Geech SaaS company and I am thoroughly impressed with its user-friendly interface and robust features.